What do I do if there are missing or damaged items in my shipment?
***** DO NOT ACCEPT ANY DAMAGED ITEMS, WITHOUT EITHER MARKING IT ON THE SIGNED SHIPPING PAPERWORK, OR HAVING THE DRIVER WRITE IT DOWN BEFORE HE LEAVES. THIS INCLUDES CONCEALED DAMAGE. THE SHIPPER MUST HAVE PROOF OF THE DAMAGES IMMEDIATELY WHEN YOUR ITEMS ARRIVE. ANYTHING ACCEPTED DAMAGED AND NOT MARKED AT THE TIME OF DELIVERY WILL INCUR A RETURN SHIPPING COST. *****
The most important thing to remember when receiving your order is to inspect it for damage and an accurate count as soon as it arrives. If there is a problem, please contact us at our toll-free number immediately. Please make sure you check any damaged cartons by removing the product(s) and physically inspecting the item(s). Make sure the bill of lading is signed accordingly if there is damaged or missing items; be as specific as possible when signing.
The driver should allow you enough time to inspect your shipment. If the driver does not allow you time to inspect your shipment, please refuse the delivery and contact us immediately at: 1-888-433-8447
You must inspect your merchandise immediately upon receipt.
Upon arrival please check all the boxes for visible damage. If there are any damages, let the driver know and write the word “damaged” on the delivery receipt before signing it.
Please do not write anything else on the receipt. If you don’t sign the receipt as damaged we will not be able to file a claim against the freight company and as a result we will not be able to replace the damaged items for free.
How do I return an item?
Again, please make sure you fully inspect your merchandise at the time of receipt. If you place an order for an item and it arrives as ordered, but you decide to return the item(s), you will be responsible for the shipping charges and restocking charges.
You must contact us within one week to return items. 1-888-433-8447
Restocking charges range from 20%-30% and are charged by the manufacturer. In some cases we may be able to waive the restocking charges. Please be sure to review the items in your shopping cart carefully before checking out, as this may alleviate returned items.