Customer Support: 1-888-433-8447
Monday - Friday, 8:00 am - 5:00 pm EST

School and Office: Frequently Asked Questions.

Do you accept purchase orders?

YES, we will gladly accept purchase orders from approved organizations such as public schools, state colleges and government agencies. We must first approve your purchase order. Please fax a copy to 614-759-4486, mail to P.O. Box 209, Blacklick, OH. 43004 or email to john@schoolandofficedirect.com for review and order notification.
** Please try to include an email address and contact name, for faster communication if we find any problems, or have any questions regarding your PO.  The review process may take one to two business days, however after your organization is approved, your order will be processed immediately. Once approved, the next time you use a purchase order with School & Office Direct.com, it will be approved immediately.

Do you accept checks?

YES, we also accept checks from approved organizations such as public schools, private schools, state colleges, churches and government agencies. Please call us at 1-888-433-8447 to place your order and mail your check to the above address.

**There will be a $30.00 Return Check Fee for all returned checks.

What credit cards do you accept?

We accept all major credit cards.

Who do I contact about billing questions?

Please contact our office at our toll-free number: 1-888-433-8447
 

Lead Time

How long will it take for my order to ship?

Because all of our products are commercial quality, the majority of the items we sell are "built to order".  These items require a minimum 3-4 week lead time in the off season (October - April), and a minimum 4-6 lead time during the busy season (May - September).  Some of the items we offer are "in-stock" items, and can ship within 1 week during the off season, but we cannot guarantee they are in-stock during the busy season.
(Please call 1-888-433-8447 or email john@schoolandofficedirect.com to check on an item's lead time, if you need it by a certain date)


Shipping

How much will I pay for shipping and handling?

Because there are many differences in a product’s size and weight, shipping costs will vary from item to item.  You will find the shipping estimate calculator on the shopping cart page, to be able to estimate shipping for your items before completing the order.  We do our best to keep shipping rates as competitive as possible. Due to the constant increase in shipping costs, occasionally shipping estimates on our site may be low.  You will be notified immediately of the rate difference if this happens, so we can complete your order.
*** Shipping costs DO NOT include inside delivery, limited access or lift-gate fees.  You will be notified immediately of any additional charges.
*** Please call for a shipping quote to Canada.

How can I lower my shipping and handling costs?

You will notice some items on our site cost less to ship than others. This is because some manufacturers offer a one load shipping fee versus a fee for each item. Please note that the per unit shipping cost almost always decreases as your order quantity increases. You will also receive a lower overall shipping rate by ordering as many items as possible from the same manufacturer.

Can I have my items shipped outside of the United States?

Yes, we will ship to Canada.  However, you will need to call for a freight quote.  Due to customs fees not being charged until after the item or items ship, shipping rates to Canada are not final until those rates are received and we can charge you the correct amount.

Please contact us on our toll-free number with any questions: 1-888-433-8447

Returns

What do I do if there are missing or damaged items in my shipment?

***** DO NOT ACCEPT ANY DAMAGED ITEMS, WITHOUT EITHER MARKING IT ON THE SIGNED SHIPPING PAPERWORK, OR HAVING THE DRIVER WRITE IT DOWN BEFORE HE LEAVES.  THE SHIPPER MUST HAVE PROOF OF THE DAMAGES IMMEDIATELY WHEN YOUR ITEMS ARRIVE.  ANYTHING ACCEPTED DAMAGED AND NOT MARKED AT THE TIME OF DELIVERY MAY INCUR A RETURN SHIPPING COST. *****

The most important thing to remember when receiving your order is to inspect it for damage and an accurate count as soon as it arrives. If there is a problem, please contact us at our toll-free number immediately. Please make sure you check any damaged cartons by removing the product(s) and physically inspecting the item(s). Make sure the bill of lading is signed accordingly if there is damaged or missing items; be as specific as possible when signing.

The driver should allow you enough time to inspect your shipment. If the driver does not allow you time to inspect your shipment, please refuse the delivery and contact us immediately at: 1-888-433-8447

You must inspect your merchandise and report damage within one week of receipt. If you find a problem with a damaged or incorrect shipment, please contact us immediately. We cannot be held responsible for damages or incorrect shipments, if you wait beyond one week after shipment to contact us.

How do I return an item?

Again, please make sure you fully inspect your merchandise within one week of receipt. If you place an order for an item and it arrives as ordered, but you decide to return the item(s), you will be responsible for the shipping charges and restocking charges.

You must contact us within one week to return items. 1-888-433-8447

Restocking charges range from 20%-30% and are charged by the manufacturer. In some cases we may be able to waive the restocking charges. Please be sure to review the items in your shopping cart carefully before checking out, as this may alleviate returned items.

Contact Us

How can I contact School and Office Direct?

Please contact us Monday - Friday, 8 A.M. - 5 P.M. EST, Toll-Free: 1-888-433-8447

Can I have a catalog sent to me?

We will gladly send you a catalog per manufacturer. Please contact us by email or use our toll-free number.

Do you offer free color samples/fabric swatches?

We will gladly ship any color or fabric sample you may need. Some manufacturer's may require a small shipping fee.  Contact us by email or use our toll-free number.

Canceling an order

How do I cancel an order?

It is important that you contact us immediately to cancel an order. Please make sure to have your order number ready before calling. Once an order has shipped, you are responsible for all shipping and restocking charges. Since many items we sell are made to order, the manufacturer who makes these items may charge you a restocking fee even if the order has not shipped.

Warranty

What are your product warranties?

All of our products carry a manufacturers standard warranty. All warranties are noted under the Features tab of each individual product page. These warranties include defects and product workmanship and do not include vandalism or abuse of products. Please contact us for further information.

Pricing

Are the prices listed on your website the lowest I can receive?

Pricing is based on quantity. If you can combine a large number of items whether the same or different, please contact us for a price quote: 1-888-433-8447

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